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Can Government Adopt the P&G Philosophy?

July 8, 2014 Assuming Robert McDonald becomes the next secretary of Veterans Affairs, he will bring with him a philosophy that could be a wake-up call for government. He spent over 30 years in a company that values and invests in its workforce—Procter & Gamble. Known for its commitment to providing attractive careers, ...

Why Bonuses Should Be Part of the Solution at VA

June 17, 2014 If this is the “opportunity of a lifetime” to institute VA reforms, the keystone to tie everything together will be the Senior Executive Service pay and performance system. In other sectors, including health care, it’s the prospect of financial rewards that reinforces accountability. Incentives are used broadly to help everyone ...

Now Is the Time to Fix VA Executive Pay

June 9, 2014 If this is the time to “fix the VA” as every headline now reads, it would be a mistake to ignore the pay system for members of the Senior Executive Service. Whenever a chief executive is replaced, there is normally a shuffling of chairs and he or she makes changes ...

How Pay Incentives Compounded VA's Problems

June 4, 2014 The problems at Veteran Affairs Department hospitals are people problems. The VA’s information technology systems may need to be upgraded, but that’s not the reason scheduling records were manipulated. “Cooking the books” started years ago, based on media reports, and has been overlooked by what must be a large number ...

How Executive Incentives Compounded the VA’s Problems

June 4, 2014 The problems at Veteran Affairs Department hospitals are people problems. The VA’s information technology systems may need to be upgraded, but that’s not the reason scheduling records were manipulated. “Cooking the books” started years ago, based on media reports, and has been overlooked by what must be a large number ...

Is Government Ready for Millennials?

May 22, 2014 The popular HR website TLNT (aka ‘talent’) posted a blog last week by Ed Frauenheim that should be required reading for every federal manager. The title says it all: “Motivating Millennials: It’s About Pay, a Fair Say, and Solid Management.” Government needs to reconsider more than the hiring process to ...

What It Will Take to Improve Morale

May 15, 2014 Employee dissatisfaction with the way performance is managed contributes to the federal workforce’s morale problem—and it’s getting worse. That’s apparent in the annual Federal Employee Viewpoint Survey and also in a recent Senior Executives Association survey. The SEA report emphasizes the connection between low morale and fair and effective performance ...

Commentary: Poor Morale Should Not Be Ignored

May 7, 2014 In March three Democrats on the House Oversight and Government Reform Committee asked the Government Accountability Office to study the impact of the decline in federal worker morale on recruiting and retention, employee performance and productivity, and achievement of agency mission. The Government Executive story on the request attracted an ...

Supervisors Hold the Keys to the New World Order

April 8, 2014 A common thread that runs through the new civil service report from the Partnership for Public Service and Booz Allen Hamilton, is the vital importance of managers and supervisors. Research tells us they have more impact on an organization’s success than any other factor. Leaders define the mission and develop ...

Performance Equals Motivation Times Ability

March 18, 2014 There have been several recent columns on Government Executive discussing ideas for improving performance. One suggested the use of Post-It Notes would improve productivity. Another suggested eliminating performance reviews—every manager would love that. Another suggested accountability should be centralized, not decentralized, which is contrary to countless books on high performance. ...