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Frank Konkel

Frank Konkel is the editorial events editor for Government Executive Media Group and a technology journalist for its publications. He writes about emerging technologies, privacy, cybersecurity, policy and other issues at the intersection of government and technology. Frank also runs Nextgov's Emerging Tech blog. He began writing about technology at Federal Computer Week and previously reported on local and state issues at daily newspapers in his home state of Michigan. Frank was born and raised on a dairy farm and graduated from Michigan State University.
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Tech Alone Can’t Solve Government’s Customer Experience Clunkers

March 26, 2015 FROM NEXTGOV arrow The federal customer experience generally lags behind that of leading private sector companies, but technology is helping select agencies close the gap. It’s important to realize, however, that technology is an enabler, not a cure-all. The biggest challenge to the government improving its customer experience still lies with people, not ...

Huddle’s ‘Collaborative’ Cloud Offering Latest to Get FedRAMP Seal of Approval

March 26, 2015 FROM NEXTGOV arrow Huddle’s secure cloud collaboration service is the latest offering to meet security standards set by the Federal Risk and Authorization Management Program -- the government’s uniform baseline standards for cloud computing offerings. The London-based company announced Thursday its compliance, following “an “extremely important” yearlong process to certify that its cloud-based ...

Does the Customer Know Best When it Comes to Federal Services?

March 24, 2015 FROM NEXTGOV arrow Former Google engineer Mikey Dickerson came to work for the U.S. government last year leading the rapid fix of the Obama administration’s high-profile botched rollout of HealthCare.gov. The site’s doomed launch -- complete with technology flaws and procurement mishaps -- earned its share of bad press. But lost in the ...

Cloud for Public Good: Amazon Now Hosts Largest Public Collection of Satellite Imagery

March 20, 2015 FROM NEXTGOV arrow Amazon Web Services is the most well-known and probably the most used cloud provider in the federal government, reaping rewards from innovative efforts in the intelligence community, Defense Department and civilian government. Yet, the company that turned cloud computing into a lucrative business doesn’t mind pitching in free services from ...

Here Are the Agencies That Let Their Scientists Speak (and Tweet) Freely

March 20, 2015 FROM NEXTGOV arrow Science is awesome. It’s a fact, and if you don’t believe me, check out NASA’s imagery, the Interior Department’s amazing Instagram account or the Defense Advanced Research Projects Agency’s futuristic efforts. Or just binge watch “Breaking Bad” like the rest of us and learn the importance chemistry plays in people’s ...

Another Gender Equality Fail: Top Tech Execs Still Clueless About Women

March 17, 2015 FROM NEXTGOV arrow Google Chairman Eric Schmidt is a brilliant businessman and a certified billionaire nine times over, but he doesn’t appear to have a clue about gender equality or women in technology. That much was obvious Monday when Schmidt repeatedly talked over and interrupted fellow South by Southwest panelist U.S. Chief Technology ...

Can HP's 'Security-as-a-Service' Product Change How Agencies Secure Apps?

March 17, 2015 FROM NEXTGOV arrow HP bills its latest security software offering to government customers as the first cloud-based “security software-as-a-service” solution to meet requirements under the Federal Risk and Authorization Management Program. In truth, HP’s latest offering, HP Fortify on Demand, is unique among FedRAMP’s growing list of compliant solutions. Government customers can use ...

Why ‘Cloud is Here to Stay’

March 16, 2015 FROM NEXTGOV arrow In most cases, Public Enemy’s “Don’t Believe the Hype” is an appropriate response to buzzwords and jargon generated to describe the latest innovations in technology. You’ve heard it all before over the years: You aren’t connected without a pager. Virtualization will save your organization. Big data will fix your agency’s ...

DISA Drops $1.6B Contract after Controversy

March 16, 2015 FROM NEXTGOV arrow The Pentagon has pulled back its plans to award a $1.6 billion contract re-up to VMware after several companies protested the award in February. The Defense Department’s cancellation of its joint enterprise licensing agreement with VMware allowed the Government Accountability Office to dismiss bid protests filed by Amazon Web Services, ...

18F’s Hillary Hartley on Creating a User-Centered Government

March 13, 2015 FROM NEXTGOV arrow As deputy executive director at 18F, the federal government’s digital services team, Hillary Hartley’s job is to put customers at the forefront of any technology project. The bit of irony for this small-town Kansas gal turned big-city tech innovator is that if 18F -- part of the General Services Administration ...