David Hornestay

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Why the Government Doesn’t Work

August 18, 2015 We're shocked -- shocked -- to discover that government files with sensitive personal information about citizens have been hacked, or that waiting lists for medical treatment for veterans have grown, despite extra funds and doctors. Before that, we were shocked to hear of the colossal failure of the enrollment system...

Sensitivity Training Can Strike a Nerve

February 1, 2001 fforts to increase diversity in the federal workforce have been crowned with significant success, but now agencies are encountering new challenges in getting multicultural staffs to work together smoothly and effectively. Agencies are riding national demographic trends while doing their best to build a workforce that "looks more like America."...

The Perils of Poor Performance

January 1, 2001 hen a series of rockets blew up on their launching pads in the early days of the U.S. space program, wise-acres labeled them civil servants because "they won't work and they can't be fired." The federal government may well have cleaned up its reputation in space, but here on terra...

Motivating a leaner, greener workforce

July 1, 2000 hat makes people exert their best efforts? As working people have advanced from the status of animated tools in the scientific management era of 100 years ago to the heady ranks of associates and partners in today's enterprises, that question has remained vital to those who pay them in...

Case Study: Double Vision

April 1, 2000 ick Powers breathed a sigh of relief when Len Larrabee returned to the fold after eight weeks at the Harvard executive development program. The finance division had not been the same without Larrabee's energy, enthusiasm and unflappable responses to changing priorities. Of course, those were the very attributes that...

Case Study: Sitting Duck

December 1, 1999 t sure was great getting together with Tucker Arnold again. After all, they'd spent 16 years in the same agency, sometimes at adjoining desks. Before Tucker retired, they had spent two years as assistant directors of the Business Support Bureau. They had weathered many reorganizations, special projects and other crises...

Case Study: Slick Deal

September 1, 1999 merica was facing another energy crisis. The promises of limitless supplies of foreign oil and gas and revived domestic production had proved as illusory as stability in the Persian Gulf or honesty and efficiency in the emerging Caspian Sea oil republics. As in the 1970s, Americans were suddenly confronted with...

The Misfit Manager

March 1, 1999 s he headed for the human resources office, Stan Kelleher had his first moment of doubt about the fallout from the Income Support Bureau's restructuring. The deputy director had been exhilarated by the bureau's swift goal setting, realigning and streamlining of work under Tom Calley, a dynamic and focused new...

The Human Factor

February 1, 1999 uman resources management is like the water system in your house: You don't notice it until it backs up or shuts down. Perhaps that's why human resources offices are becoming more visible in a growing number of federal agencies. HR officials are justifiably proud of the way they have coped...

Perils of Privatizing

December 1, 1998 eremy Slater wondered whether his team would ever be willing to try a bold reinvention initiative again. He and his colleagues seemed to have gone about their experiment for the right reasons and in the right way--at least at first. But Slater, the Technical Development Administration's logistics chief, had to...

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