Author Archive
Insights
Improving Patient Outcomes With Health Data Analytics
The cost of healthcare in the United States continues to rise. In 2015, costs are projected to have risen by 5.3 percent to a per capita cost of $9,965. The challenge is, how do federal, state, & local governments cut the growth of healthcare costs without sacrificing quality?
Insights
Defense One National Security Survey: September 1, 2015
A new survey of 465 national security professionals suggests widespread doubts on the U.S.-led campaign to defeat the Islamic State and the Obama Administration's signature nuclear agreement with Iran.
Insights
Inside Services Contracting
Perspectives from three government leaders on how agencies can use staff augmentation and shared services to maximize their needs for flexibility, cost, and operational control.
Insights
A New Poll of Federal Employees Has Trump on Top, But for How Long?
Trump's polarizing image may give him a short leash among GOP voters, which could benefit other outsiders within the 2016 field.
Insights
Chief Data Officers: Unlocking the Power of Big Data for Federal Agencies
How can federal agencies pivot from treating data as a by-product, to treating it as an asset to their operations? By implementing a comprehensive data management strategy and by asking the right questions.
Insights
Government Executive 2016 Presidential Poll: August 13, 2015
Donald Trump leads the Republican primary field among federal employees, according to an independent Government Business Council / Government Executive poll released on August 13.
Insights
Data Analytics: Fighting Fraud in State & Local Government
To outsmart even the most sophisticated forms of fraud, state and local government investigators are turning to data analytics to uncover clues they might have otherwise missed.
Featured eBooks
Insights
Arkansas Shows the Nation the Value of Health Data Analytics
Facing a $140 million annual shortfall, the Arkansas Division of Medical Services was able to control rising healthcare costs through innovative reforms and with the help of health data analytics.
Insights
The Path to Customer-Centric Service
Despite the Obama Administration's focus on getting federal customer service on par with the private sector, consumer surveys show agencies still lag behind. Read the GBC report to see how federal managers rate themselves.
Insights
Modernizing Federal Customer Service
A survey of 410 federal employees shows that, without a more creative approach to integrating data across agencies, channels of communication, and touchpoints along the customer journey, federal customer service will continue to lag behind the private sector.
Insights
Inside Federal Outsourcing
There's no need to tiptoe around outsourcing -- all federal agencies do it. The better question is, how can agencies do it in the most strategic way possible to meet their needs for cost savings, flexibility, scalability, and operational control?
Insights
Nearly Seven in Ten Federal Executives Support Information Sharing
A March GBC poll finds that a broad majority of federal managers support measures to incentivize information sharing. But in terms of what the actual law should look like, the devil may be in the details.
Insights
Attitudes on Customer Service Quality Differ between Federal Managers and the Public
More than two-thirds of federal managers say their agency's customer service quality is at least comparable to the private sector standard. Unfortunately, the public is less optimistic.
Insights
Three Strategies to Improve the Citizen Experience
Citizen-centric strategies like broadening the use of performance management, integrating channels of communication, and building public trust can help agencies achieve their goal of revolutionizing federal customer service.
Featured eBooks
Insights
DoD Officials Say the Pentagon's Logistics Challenges Are Threatening Military Readiness
A survey of current Pentagon officials reveals serious supply chain deficiencies that could limit the U.S.'s ability to respond to global crises.
Insights
A 360 Degree View of Defense Logistics
More than 85% of defense officials say that the Pentagon's logistics challenges are having an impact on the readiness of U.S. forces. What's causing them, and how can DoD fix them?
Insights
Is IT Procurement in Your Agency as Competitive as You Think?
A November 2014 GBC survey found most federal managers believe their agency's IT procurement process is sufficiently competitive, but a closer look reveals that some procurement offices aren't always following the rules.
Insights
The Competitive Landscape of Federal IT Procurement
Findings from a recent GBC survey indicate that misuse and abuse of federal acquisition regulations undermine the principle of vendor neutrality and the competitive landscape of federal IT procurement.
Insights
Protecting Your Agency's Core Data with Hybrid Cloud
Despite past concerns with entrusting the cloud with sensitive data, federal CIOs are beginning to tap in to hybrid cloud's disaster recovery and backup capabilities.
Insights