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Al Hyde

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A Decade of Quality Management

July 1, 1997 his year marks the 10th anniversary of the National Conference on Federal Quality. More than 2,000 federal managers, trainers, and consultants will come to Washington this month to listen, discuss, and assess where the federal government is on the path to continuous improvement. In the last decade, the cornerstones of ...

Cornerstones of Quality

July 1, 1997 A decade's worth of lessons in continuous improvement By Al Hyde n the 10 years since agencies started adopting total quality management techniques, the building blocks of successful quality improvement haven't changed. In this special report, we look at how agencies are applying them in a downsized, balanced-budget world. A ...