Government Executive Vol. 37 No.8

FEATURES

• Intelligence Inc.
  Like it or not, U.S. spy agencies are relying more on outside help.
  By Shane Harris
• Flight Plan
  Down two dozen air tankers, the Interior Department and the Forest Service get their firefighting fleets ready to go.
  By Denise Kersten
• Good Calls
  Telephone help centers are winning good will for agencies.
  By Shawn Zeller
• Identity Crisis
  Can a driver's license prevent terrorism?
  By Shane Harris

NEWS+ANALYSIS

• Guns vs. Benefits
  Expanded health care, survivors' payments and other perks might crowd weapons out of the Defense budget. By George Cahlink
• Deep Trouble
  The Coast Guard's Deepwater modernizing program hits a rough patch. By Katherine McIntire Peters
• Drawing Fire
  Tempers heat up during the comment period for Defense's draft personnel rules. By Shawn Zeller
• Something in the Air
  Agencies work out the kinks in their new bioterrorism network. By Beth Dickey
• Case Solvers
  Three Social Security employees harvest ingenuity and software to improve the disability payment process. By Denise Kersten
• Bye-Bye, Captain
  Lately, the Navy is more likely to dismiss officers for misbehavior than poor job performance. By George Cahlink
• May I Help You?
  GSA wants to set the bar for customer service standards. By Shawn Zeller

ADVICE+DISSENT

• Managing Technology

  Blueprints for Business
  Agencies struggle to get a handle on enterprise architecture planning. By Karen D. Schwartz

• Management Matters

  The Filter Dilemma
  Protecting the boss from the onslaught of information is bound to burst his bubble. By Brian Friel

• Viewpoint

  How the Coast Guard Got Its Groove Back
  Balancing people, equipment and partnerships to overcome post-Sept. 11 overload. By Mark Blace

IN EVERY ISSUE

• Editor's Notebook
  Should government be putting sensitive calls in the hands of contractors?
• The Buzz
  Report on reports, double-bagging dilemma, postal politics, VOA heads east, and more.
• Outlook
  The Transportation Security Administration could be killed just as quickly as it was created. By Tom Shoop