Government Executive September 2001 Vol.33, No.12

Bridging the Gap
By Marcela Kogan
Across the generational divide in the federal workplace.

Chronic Pain
By Katherine McIntire Peters
Rising health care costs and a growing patient population are bleeding funds from the Defense Department.

By Eric Yoder
The Social Security Administration faces the largest workload in its history with too few employees and too little trust in its fund.

Pennies From Heaven
By Brian Friel
Seven ways to make savings rain down on your agency.

Red Carpet
By Shane Harris
Agencies are learning a thing or two from private companies about first-class customer service.

Breaking the Code
By George Cahlink
Gen. Michael Hayden is leading the National Security Agency's effort to unscramble a management and technology puzzle born of decades of secrecy.

Path to Recovery
By Matthew Weinstock
To improve service, the Veterans Health Administration had to negotiate a complex maze of veteran angst, employee unrest and bad publicity.



Managing Technology: Fear of Paperlessness
By Joshua Dean
Agencies are scrambling to meet the deadline for ditching paper-based processes.

Personal Technology: Every Click You Make
By Joshua Dean and Shane Harris
Web Inspector is watching workers online; anti-theft system guards laptops.

Management: Give Pay Decisions a Human Face
By Ward Mannering
Pay-for-performance strategies need a human touch.

Defense Beat: At Defense Inc., Rules Are Changing
By Katherine McIntire Peters
Secretary of Defense Donald Rumsfeld is shaking up old-style management principles.

Travel: Frequent Flier Relief
By Lauren R. Taylor
Proposed legislation would allow federal travelers to keep frequent flier miles.

Marketplace: Reforms With An E-Gov Twist
By Allan V. Burman
E-government is putting a new spin on agencies' quest for performance and results.

Viewpoint: Arbitrary Outsourcing
By Robert Agresta
The Bush administration is speeding up the government's competitive sourcing program.

Viewpoint: Lessons From A Polite Revolutionary
By Bob Stone


Editor's Notebook: Staying Power
Political World: Business As Usual
The Last Word: Leading by Example

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