Federal executives can no longer hide from the technology revolution. A user's guide to managing in the information-age bureaucracy.
The assembly-line culture at IRS is hanging up a massive project to computerize the tax processing system-a plan that could bring in $40 billion in additional tax revenue each year.
The distinguished Foreign Service is losing its luster as the promise of top diplomatic jobs fades to pink slips for many talented officers.
In Search of the New Leadership
Troubled federal bureaucracies require leaders as never before. And slowly but surely the civil service is discovering new forms of leadership to meet contemporary needs.
"They Still Need Us"
National Security Advisor Anthony Lake describes the Clinton Administration's international agenda.
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If your customers are tuning you out, it's time to speak their language.
Reengineering and Reinvention Report
Three of the leading theorists of reengineering and reinventing government offer their thoughts on the state of the movement.