The Long View

Enterprise architecture plans are useless without clear, relevant information.

Before agencies were required to adopt enterprise architecture planning, they lacked a defined, systematic approach for tying technology investments to performance, business and information requirements. They failed to link information technology resources to missions, instead often making decisions by instinct and intuition. Unfortunately, enterprise architecture has been focused more on creating information rather than on the value of that information.

When it works, enterprise architecture centers on its users-agency managers-with information that is rele-vant, easy to understand and readily available. It provides executives with the information they need, eliminates stovepipe applications and enables standardized, cost-effective solutions that do away with redundancy. It also promotes performance measurement and assures information confidentiality, availability and integrity.

User-centric EA synthesizes the organization's key business and technical information to support better decision-making. It captures, analyzes and communicates information about performance measures, business processes, information requirements, application systems, technologies and IT security. The data is packaged in such a way that the user can understand not only the current state of agency information technology but also its future direction and the roadmap for getting there.

IT investment and portfolio management is another function that benefits from enterprise architecture. It ensures that critical investment dollars are allocated to priority mission and business needs, rather than to purchases based on gut feeling, bias or technology for technology's sake.

The problem is EA information often is unintelligible. The necessary data might be there, but the presentation is so poor that the decision-maker's ability to use it is impaired. If information is not understandable, accessible and easily navigable, then it quickly becomes "shelfware," meaning it sits on a shelf collecting dust. Of course, the result is unsatisfied stakeholders.

A key feature of user-centric EA is it presents information in a manner that allows users to drill down from the summary to more detailed views, through three tiers of information:

n Profiles use visualization to convey a great deal of data in a condensed format, usually a graphic or chart. As they say, a picture is worth a thousand words. For example, a profile might demonstrate how an agency's applications support its core mission functions.

n Models illuminate relationships between information, typically using graphics that show how processes work, how information flows in the organization, or how systems are connected to each other.

n Inventories provide descriptive information, usually in a spreadsheet or database format. For example, an application's inventory provides a comprehensive list of every major application in the agency together with descriptive information.

One way to ensure that managers can easily obtain needed information is to launch an EA knowledge center on the agency's intranet. An EA Web site also can facilitate a sound process for program and project managers initiating IT projects, acquiring products and establishing standards.

Ultimately, all agencies will incorporate enterprise architecture into their business strategies. But it requires getting out of the ivory tower and engaging the people in the trenches to understand organizational requirements and needs and to create information products that are useful and usable. It is up to an agency's enterprise architect to facilitate this communication.

Though enterprise architecture is typically a function of the chief information officer, its goal is not just better technology, but better decision-making across the organization.

Andrew N. Blumenthal is director of enterprise architecture at the Coast Guard. The views expressed are his own and not necessarily those of the agency.

Stay up-to-date with federal news alerts and analysis — Sign up for GovExec's email newsletters.
Close [ x ] More from GovExec

Thank you for subscribing to newsletters from
We think these reports might interest you:

  • Sponsored by G Suite

    Cross-Agency Teamwork, Anytime and Anywhere

    Dan McCrae, director of IT service delivery division, National Oceanic and Atmospheric Administration (NOAA)

  • Data-Centric Security vs. Database-Level Security

    Database-level encryption had its origins in the 1990s and early 2000s in response to very basic risks which largely revolved around the theft of servers, backup tapes and other physical-layer assets. As noted in Verizon’s 2014, Data Breach Investigations Report (DBIR)1, threats today are far more advanced and dangerous.

  • Sponsored by One Identity

    One Nation Under Guard: Securing User Identities Across State and Local Government

    In 2016, the government can expect even more sophisticated threats on the horizon, making it all the more imperative that agencies enforce proper identity and access management (IAM) practices. In order to better measure the current state of IAM at the state and local level, Government Business Council (GBC) conducted an in-depth research study of state and local employees.

  • Sponsored by Aquilent

    The Next Federal Evolution of Cloud

    This GBC report explains the evolution of cloud computing in federal government, and provides an outlook for the future of the cloud in government IT.

  • Sponsored by LTC Partners, administrators of the Federal Long Term Care Insurance Program

    Approaching the Brink of Federal Retirement

    Approximately 10,000 baby boomers are reaching retirement age per day, and a growing number of federal employees are preparing themselves for the next chapter of their lives. Learn how to tackle the challenges that today's workforce faces in laying the groundwork for a smooth and secure retirement.

  • Sponsored by Hewlett Packard Enterprise

    Cyber Defense 101: Arming the Next Generation of Government Employees

    Read this issue brief to learn about the sector's most potent challenges in the new cyber landscape and how government organizations are building a robust, threat-aware infrastructure

  • Sponsored by Aquilent

    GBC Issue Brief: Cultivating Digital Services in the Federal Landscape

    Read this GBC issue brief to learn more about the current state of digital services in the government, and how key players are pushing enhancements towards a user-centric approach.


When you download a report, your information may be shared with the underwriters of that document.