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The Future of .gov: Bringing State and Local Digital Services into the 21st Century

The digital revolution has fundamentally changed the way we interact with one another, and state and local governments across the country are striving to implement streamlined, personalized websites and online services. However, organizations face significant challenges in the delivering a citizen-centric digital experience – ones that can only be overcome if they successfully harness the power of open collaboration in their path toward the future of .gov.

Download this GBC Issue Brief to learn about:

  • Innovative approaches to modernizing digital services in the state and local sector
  • Key characteristics of a citizen-centric government website
  • The essential role of public engagement in crafting a streamlined online experience
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