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The Evolving Role of the Systems Integrator

Federal agencies operate in an IT environment characterized by a near-constant state of innovation. As more and more organizations recognize the value of fluid state-of-the-art IT systems, the federal IT acquisition process grows accordingly more complex. New technologies and services, shifting priorities and shrinking agency budgets have created more opportunities for IT in the federal space.

Thus, the role of the systems integrator (SI) has evolved over the last decade to play a greater role in shaping agencies’ IT environments. Agencies require a new, forward-thinking 
SI model capable of responding to a dynamic environment—one that prioritizes service management and user experience rather than simply focusing on resource or asset management.

“As we work with our clients, helping them to apply new technologies and innovations to drive improved performance, effective executive sponsorship, clear governance and a strong partnership with an experienced systems integrator are key elements of success,” says Stacy Cleveland, U.S. Public Sector Transition and Transformation Executive, DXC Technology.

A procurement process aimed at creating agile, scalable IT systems has forced systems integrators to adapt by managing relationships with vendors and enhancing the experience of the end-user. Consequently, agencies have recognized the value of contracting SIs on projects. If this trend continues, one can only expect that the role of systems integrators will continue to evolve and expand.

Read more about the rapid transformation of the systems integrator role in the federal IT sector.

This content is made possible by our sponsor. The editorial staff of Government Executive was not involved in its preparation.

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