Shared Services for Federal Agencies: Webcast Replay—Podcast

Become a shared service provider or consolidate and use the services of another organization? That’s the question federal agencies must answer as deadlines approach. Under the 2012 Federal IT Shared Services Strategy, federal agencies must first look for existing systems and services before considering new IT investments. Though some federal agencies have made good progress in shared service adoption, many misperceptions have generated widespread concerns. In this podcast, learn about the efficiencies shared services can bring at the federal, state and regional levels.

The argument for shared services is compelling. Agencies that migrate to these functions can save anywhere from 25–55 percent of what it costs them to perform the functions themselves. What’s more, shared services can optimize the delivery of cost-effective, flexible and reliable services for organizations and allow agencies to focus on their core mission. In fact, 75 percent of Fortune 500 companies use some form of shared services. 

So, what services make good candidates for sharing? Federal agencies should identify functions that have low strategic impact and have repeatable transactions or standard processes. Research shows that users of shared services are better able to focus on their missions and core competencies, leaving the administrative and back-office functions to shared service providers.

Listen to the podcast to hear some of the lessons learned when implementing shared service and discover how to empower your agency to focus more on its mission.


Thank you for subscribing to newsletters from
We think these reports might interest you:

  • Forecasting Cloud's Future

    Conversations with Federal, State, and Local Technology Leaders on Cloud-Driven Digital Transformation

  • The Big Data Campaign Trail

    With everyone so focused on security following recent breaches at federal, state and local government and education institutions, there has been little emphasis on the need for better operations. This report breaks down some of the biggest operational challenges in IT management and provides insight into how agencies and leaders can successfully solve some of the biggest lingering government IT issues.

  • Communicating Innovation in Federal Government

    Federal Government spending on ‘obsolete technology’ continues to increase. Supporting the twin pillars of improved digital service delivery for citizens on the one hand, and the increasingly optimized and flexible working practices for federal employees on the other, are neither easy nor inexpensive tasks. This whitepaper explores how federal agencies can leverage the value of existing agency technology assets while offering IT leaders the ability to implement the kind of employee productivity, citizen service improvements and security demanded by federal oversight.

  • IT Transformation Trends: Flash Storage as a Strategic IT Asset

    MIT Technology Review: Flash Storage As a Strategic IT Asset For the first time in decades, IT leaders now consider all-flash storage as a strategic IT asset. IT has become a new operating model that enables self-service with high performance, density and resiliency. It also offers the self-service agility of the public cloud combined with the security, performance, and cost-effectiveness of a private cloud. Download this MIT Technology Review paper to learn more about how all-flash storage is transforming the data center.

  • Ongoing Efforts in Veterans Health Care Modernization

    This report discusses the current state of veterans health care


When you download a report, your information may be shared with the underwriters of that document.