EventsEvents

Measuring Success in Customer Experience

GOVEXEC AND NEXTGOV AUGUST 5, 2015

Used to dealing with companies that distinguish themselves through superior customer engagement, today’s public has come to expect a level of customer experience to which most agencies haven’t been able to live up. However, the Obama administration’s prioritization of customer experience puts federal agencies in the challenging position of pushing to provide a first-class customer experience while meeting their unique missions. With the right combination of customer-focused strategy, technology, and talent, federal agencies have a chance to significantly raise the bar for the government’s customer service.

LIVE EVENTS
  • Nextgov Prime

    Wednesday, September 09, 2015 08:00 AM-05:00 PM ET NEXTGOVarrow The mission of Nextgov Prime is to provide today’s and tomorrow’s federal IT decision-makers and influencers with insight into technological innovations to improve how the government works. Prime will convene technology CXOs, innovators and thought leaders to explore ideas and discuss solutions to current challenges and critical issues in the government of tomorrow. Register
  • The State of Defense Acquisition

    Wednesday, September 23, 2015 08:00 AM-09:30 AM ET DEFENSE ONEarrow In 2010, the DOD launched the Better Buying Power initiative in an effort to simply and improve its acquisition of products and services. In April of 2015, Pentagon acquisition head Frank Kendall released the updated, Better Buying Power 3.0, which renews focus on long-term R&D and achieving dominant capabilities through technical excellence and encouraging private sector innovation. The renewed initiative will focus on long term investments such as cybersecurity, big data, advanced computing, robotics, and other investments to maintain U.S. technological superiority. After five years and three iterations of Better Buying Power, what is the "State of Defense Acquisition"? Register
WEBINARS
  • Risky Business

    Wednesday, August 19, 2015 02:00 PM-03:00 PM ET GRANT THORNTONarrow Government is inherently risk averse, but are we sufficiently risk aware? Recent guidance from GAO and OMB calls for a principles-based approach to managing risk. What is actually required and how do we incorporate risk management into our planning, operations and reporting?  Register
  • Predicting and Preventing Cyber Attacks Before They Begin

    Thursday, August 20, 2015 02:00 PM-03:00 PM ET IBMarrow On August 20th, attend this digital event to learn how you can predict and prevent a cyber attack on your agency. Register
  • Preparing Your Agency for Next Gen Cyber Attacks

    Thursday, August 27, 2015 02:00 PM-03:00 PM ET IBMarrow On August 27th, attend this digital event to learn how you can enhance your agency’s threat intel. Register
ABOUT EVENTS

Government Executive Media Group is proud to provide its readers with a lively, engaging calendar of events. Register to question, engage and interact with high-level federal employees, and hear about best practices and innovative thinking on the topics that matter most to you.

Atlantic Media Event Guidelines
WEBINAR ARCHIVES
  • Shoring Up the Government’s Cybersecurity Vulnerabilities

    July 16, 2015NEXTGOVarrow Join Nextgov for a discussion on how can agencies can best protect their systems against threats, appropriately communicate threats when they’re discovered and keep eyes on the cybersecurity landscape as a whole.
  • The Agile Cloud - Is your cloud accelerating the delivery of new services?

    July 14, 2015arrow

    By the end of 2015, 61 percent of organizations will be using a Hybrid Cloud environment across both the private and public sectors.

    With each approaching year government agencies have increasing resources, applications, services and data residing on different platforms.

    Get organized and begin streamlining your processes today by reserving your spot for this live digital event.

  • How to Authenticate E-Signatures in Government

    July 9, 2015arrow

    ESignature technology is providing the public sector with the speed and agility of the private sector while maintaining heightened security at a low cost. Reserve your spot now for the July 9 digital webcast to learn how your agency can benefit with eSignature technology.