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Thank you for your interest in our Government Customer Experience & Engagement Summit! 

The event brought together Federal, State, and Local government CX leaders and industry experts for a thought incubator experience highlighting replicable case studies and success stories in groundbreaking CX efforts. Leaders unpacked their strategies in human-centered design, why data drives their work, and how agencies are operationalizing new guidance all to deliver a central goal: delivering excellent and equitable services to those who depend on them.

You can watch all the sessions on-demand, as well as access relevant CX resources, like eBooks, guides, white papers, and more from our event sponsors.

Speakers

Simchah Suveyke-Bogin

Simchah Suveyke-Bogin

Chief Experience Officer
US Department of Agriculture

Dr. Charles

Dr. Charles "Chuck" Barber

Chief Diversity and Inclusion Officer
National Science Foundation

Michael Rupert

Michael Rupert

Chief Technology Officer
Office of the Chief Technology Officer, DC

Barbra C. Morton

Barbara C. Morton

Deputy Chief Veterans Experience Officer, Veterans Experience Office (VEO)s
Department of Veterans Affairs

Abraham Marinez

Abraham Marinez

Director of Product Design, Office of Federal Student Aid
Department of Education

Cole Whittall

Lloyd (Colt) Whittall

Chief Experience Officer and HQE
Department of the Air Force

Sonny Hashmi

Sonny Hashmi

Commissioner, Federal Acquisition Service
General Services Administration

Niki French

Nicole "Niki" French

Customer Service Branch Manager
Transportation Security Administration,
Department of Homeland Security

Amber Chaudhry

Amber Chaudhry

Chief Experience Officer (Acting)
Department of Housing and Urban Development

Joel Nantais

Bureau of Consular Affairs Customer Experience Strategist
Department of State

Corey Wagner

Corey Wagner

Chief Customer Experience Officer, Office of Mission Support
Environmental Protection Agency

Abena Apau

Abena Apau

Customer Experience Officer
US Department of Agriculture (FPAC)

Rob Ellis

Rob Ellis

Principal Presales Solutions Engineer
Acquia

Phil Jackson

Phil Jackson

General Manager
Adobe

Charlotte Lee

Charlotte Lee

Strategic Lead for CX and Innovation
Granicus

Jason Dudash

Jason Dudash

Principal Specialist Solutions Architect
Red Hat

Pam Van Meter

Pam Van Meter

Principal CIAM Specialist
Okta

Steve Boberski

Steve Boberski

Public Sector Chief Technology Officer
Genesys

Phoebe Nerdahl

Phoebe Nerdahl

Sr. Director, U.S. Public Sector
LaunchDarkly

Jill Leyden

Jill Leyden

Vice President of Public Sector Strategy and Solutions
Qualtrics

Robb Corduck

Robb Corduck

Head of Enterprise Sales - East, Jira Service Management
Atlassian

Eddie Doyle

Eddie Doyle

Cyber Strategist
Check Point

Ben Cathers

Ben Cathers

Global Principal Solutions Consultant
Hootsuite

Ron Vickery

Ron Vickery

Area VP, Customer & Industry Workflows, Government, Healthcare & Higher Education
ServiceNow

Evan Anderson

Evan Anderson

Regional Vice President, Public Sector
OwnBackUp

Troy Schneider
 

Troy Schneider

President
GovExec 360

Alex Treadway
 

Alex Treadway

Vice President and Associate Publisher
GovExec

Mike Barretta

Mike Barretta

Senior Manager of Solutions Architecture
Elastic

Anne Armstrong
 

Anne Armstrong

VP of Strategic Alliances
GovExec

Frederico Lara

Frederico Lara

Chief Innovation Architect
New Relic

George Jackson
 

George Jackson

VP of Events
GovExec 360

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