b'DELIVERING THE FUTUREChange is never easy for large organizations, especially in government. As superior as FirstNet capabilities are, its a different approach than many organizations are accustomed to. Some agencies still want to purchase and own their network, rather than rely on commercial technology. Thats natural, because theres never been a network built specifically for the public safety community before, Patterson noted.Now with FirstNet and its public/private approach, the challenges of migrating toward the new option and getting everyone on the same page requires strong leadership, he noted.Every organization that wants to be successful must have the ability to change, Patterson said. And change rubs against culture. I think the greatest challenge is going to be able to have people understand the power of how this technology can open up opportunities that have seemed out of reach in the past. Leadership is not about the knowledge you possess; its having the emotional intelligence to put yourself in the shoes of your personnel. Once you take that perspective, the need to migrate to FirstNet becomes when, not if.As for Patterson, when hes ready to truly retire, youre likely to find him on a boat. He enjoys diving for lobsters in Florida, and attending college bowl games when family FirstNet is being developed obligations allow. But Patterson says, hes not ready to slow downthe job is notspecifically for the public yet complete.safety field based on their Today, FirstNet delivers unprecedentedinput. Its a total reversal from communications capacity in the hands of every first responderhelping helphow the process has worked save their lives, and the lives of citizens. And the capabilities of the network willin the past.continue to improve until it is fully built out in March 2020.Rob Patterson // Senior Director, AT&T Public SafetyUntil then, Pattersons mission continues. 7'