In times of tumult, citizens and public servants alike find themselves turning to the government for guidance, leadership and services. But even during relative normalcy, daily government communications and operations require innovative thinking to provide public experiences to rival those in the private sector, not to mention the additional layer of creating agencies’ own frictionless internal experiences. In this digital event, hear from public-sector leaders who are modernizing customer experience and critical communication both internally and externally to create omnichannel processes and experiences that are efficient, secure, compliant and, ultimately, seamless for all, no matter the disruption.
