Today's federal agencies face the challenge of keeping pace with countless technological advances while simultaneously modernizing their legacy IT infrastructure. With more people using personal devices to access government resources, it is clear agencies must also employ a secure and seamless ITSM platform. The demand to provide an intelligent, people-centric ITSM user experience that will help them work smarter in the cloud, reduce costs, and have the power to scale elastically has never been greater. Where is the logical place to begin a cloud migration as we continue to see agencies migrate their ITSM to the cloud? This Webcast, presented by BMC and AWS, will provide flexible and secure solutions for modern service management for both on premises and cloud users.