The Social Security Administration’s Office of Buildings Management (OBM) provides daily maintenance and operations services for all facilities on the Social Security Administration’s (SSA) headquarters campus, as well as delegated and outlying buildings. OBM staff are responsible for a portfolio of 24 office buildings and data centers in Maryland, California, Illinois, New York, and Pennsylvania. To effectively perform their jobs, with the goal of improving customer satisfaction, OBM developed the Employee Training and Development Program.
The U.S. Government Publishing Office (GPO) is the federal government’s official, digital, secure resource for producing, procuring, cataloging, indexing, authenticating, disseminating, and preserving the official information products of the U.S. Government. In 2011, GPO developed and implemented an agency-wide, open-to-all-employees leadership development program, called LEAD. The program has had a major impact on the agency’s business transformation from print centric to digital publishing and content management.
During this webinar, you will learn how both these 2017 Deming Award winning agencies are using their programs to continue to enhance processes and achieve mission objectives.
