December 15, 2022 | 1:00 PM ET
ABOUT.
The Navy needs to support thousands of warfighters ashore and afloat around the globe, for over 90 command, control, communications, and computer systems (C4). GDIT is supporting the agency in evolving their existing human-centered, subject matter expert-based systems across dozens of service desks to a single, powerful knowledge-based solution Underpinned by a modernized infrastructure hosted in a secure AWS GovCloud IL4 cloud environment, the service desk as a service (SDaaS) leverages artificial intelligence and machine learning, predictive analytics, and natural language processing to create an adaptive solution that becomes “smarter” with every transaction. During this webinar, join leaders from GDIT, AWS and the U.S. Navy to explore how they integrated key technologies that are improving the user experience, maximizing cost savings, and resolving incidents before they become problems to build an even better performing Navy Enterprise Service Desk.
