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Per Gartner, poor CX has been the biggest barrier to digital transformation success, and in turn, one of the biggest deterrents to good CX and the big reason digitalization in government organizations has plateaued is knowledge chaos. In fact, 57% of consumers report getting different answers for the same question when they contacted a government agency via different touchpoints, according to a consumer survey, resulting in repeat contacts and constituent frustration. The solution? Modernizing knowledge management and delivery capabilities and harmonizing knowledge silos with a hub approach. Forward-looking government agencies and private sector organizations are already doing it with transformational results. This webinar will cover:

• State of digital customer service and knowledge management in the public sector
• The What, Why, and How of a Knowledge Hub
• Real-world success stories at scale
• Novel, risk-free way to innovate with knowledge at warp speed