Whitepaper: cloud computing and customer experience in the Public Sector

Government agencies have been working on modernization for a long time, but it has been an ongoing challenge, because when systems are updated, they almost immediately become legacy.

Keeping up with evolving technologies and expectations has created a constant pressure on the public sector because businesses run very large, complicated, systems with limited resources to update them more frequently. However, in the past year, that has changed. In 2020, we saw many governments respond almost overnight to Covid-19 challenges, rolling out digital services for contact tracing, quarantine management, unemployment claims, and much more. Things that once took months or years were done in days or weeks. This rapid pace of innovation was enabled by digital cloud platforms—commercially delivered solutions providing secure, prebuilt components that are nimble enough to accommodate both private and public sector needs. The primary benefit for government agencies is that these platforms allow them to participate in an ecosystem that is regularly updated and constantly evolving to keep pace.

Preview image

Sponsored by

Sponsored by

Email *

First Name *

Last Name *

Employer *

Agency/Department *

Organization Function *

Please Provide Your Organization's Name *

Job Function *

Company Size *

Job Title *

Phone Number *

City *

Zip Code *

State/Province *

Country *

I want to receive occasional news and updates from trusted partners.

I agree to the use of my personal data by Government Executive Media Group and its partners to serve you targeted ads.

By submitting this form, you agree to have your contact information, including email, passed on to the sponsors of this asset for the purpose of following up on your interests.

Please save my information for future visits

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms and Conditions apply.

Exercise Your Privacy Rights