Closing the Service Gap in State and Local Government

Government modernization has often focused on replacing outdated systems, but technology alone doesn’t close the service gap. When new tools, including AI, are layered onto existing processes without rethinking how work flows end to end, complexity increases, staff strain continues to grow, and constituent expectations go unmet. Closing this gap requires state and local agencies to align data, workflows, people, and AI-powered capabilities around a single, connected mission.

Learn more about how Salesforce is supporting modernization for state and local agencies.