Web-savvy citizens are demanding better, faster, seamless services. Although numerous agencies have developed web and mobile-enabled interfaces to improve and personalize the citizen experience, innovation is still needed. The Government’s ability to operate in an omni-channel environment -- where citizens have the ability to be in contact with an agency through multiple avenues at the same time -- is now gaining traction with advances in unified communications.
For agencies looking to jump on the unified communications bandwagon, bringing together voice, video, screen-sharing, messaging, presence and file-sharing onto a single platform can provide the innovation needed to create more sustainable services.
This webcast discussed and analyzed innovative approaches to how unified communications can be used in a call center environment to support improved digital service delivery.
Executive Director, Customer Interaction Practice, UCaaS solutions and Director of Sales North America
Solution Architect, Health and Civil Group, CSRA
Director of Programming, Government Executive Media Group