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  • Government Empowered 2016 Rebroadcast
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Empowering agencies to improve lives through more agile and efficient government services.

Government Empowered 2016 event brought together government leaders and industry experts with the goal to improve government service while reducing costs through modernization. Watch now to discover valuable tools and gain practical insights on:

  • · Approaching mission and modernization objectives
  • · Achieving constituent-centric government
  • · Understanding best practices and lessons learned from other government leaders


Learn firsthand from presentations from the U.S. Department of Veterans Affairs, U.S. Department of Agriculture, New Jersey Courts, U.S. Department of Justice, U.S. Department of the Treasury and other state and federal agencies.

Speakers



Douglas Averill
Global Government Business Line Leader, Pegasystems 


Ying Chen
Head of Product Strategy, Pega 7 Platform, Office of the CTO, Pegasystems 


Anna Rigney-Phillips 
Chief, Financial Customer Support, Financial Services Center (FSC), Department of Veterans Affairs


Chris Coppenbarger
System Owner, Office of the Chief Financial Officer Grants Management Line of Business, U.S. Department of Agriculture


Dennis Dauphin
Director, Debt Collection Management Staff, U.S. Department of Justice


Rick Smith
Program Manager, U.S. Department of Justice


Wes Johnson
Deputy Executive Director, Philadelphia Financial Center, Bureau of the Fiscal Service, U.S. Department of the Treasury


Jack McCarthy
CIO, New Jersey Courts


Jeff Nicholson
Head of Product Strategy, CRM, Office of the CTO, Pegasystems 


Frederick Deese
CEO and Owner, Visual Connections


Ira Entis
Managing Director, Strategic Solutions and Emerging Technologies, Accenture Federal Services 


Sal Pena
BPM Practice Lead, Visual Connections

Main Stage Sessions


What is Government Empowered? 8:45

Doug Averill, Pegasystems
Dave Dantus, Pegasystems

Crossing the Constituent Experience Chasm: From Breakdown to Breakthrough 52:58

Ying Chen, Pegasystems
Jeff Nicholson, Pegasystems

Serving the VA Mission through Digital Transformation, Automation and Customer Service 17:15

Anna Rigney-Phillips, U.S. Department of Veterans Affairs

Modernization: Early Victories in a Marahthon 40:09

Wes Johnson, U.S. Department of the Treasury
Jack McCarthy, New Jersey Courts
Rick Smith, U.S. Department of Justice
James Lawless, Pegasystems

Constituent-centric Government: Making Technology More Human 35:09

Chris Coppenbarger, U.S. Department of Agriculture
Dennis Dauphlin, U.S. Department of Justice
Anna Rigney-Phillips, U.S. Department of Veterans Affairs
Lisa Holt, Pegasystems

Service Design: Applying Design Thinking to the End-to-End User Journey 26:18

Ira Entis, Accenture Federal Services

Breakout Sessions: Government Demonstrations


U.S. Department of Veterans Affairs: Invoice Payment and Processing System Demonstration 39:20

Jeremy Barnett, Veterans Affairs

New Jersey Courts: Criminal Justice Reform Demonstration 51:07

Jack McCarthy, New Jersey Courts
Daniel Smith, New Jersey Courts

U.S. Department of Agriculture: Grants Management Solutions Demonstration 48:24

Chris Coppenbarger, U.S. Department of Agriculture

Breakout Sessions: Deep Dive Panel Sessions


Interactive Workshop: Programs in a Hybrid Agile-Waterfall World 41:36

Steve Martin, Pegasystems

Government Customer Service Best Practices 47:22

Fredrick Deese, Visual Connections
Sal Pena, Visual Connections
Sharon Downey, Visual Connections
George Wilson, Visual Connections
Greg Johnson, Architech Solutions

Modernization Best Practices 51:40

Harry Clarke, srcLogic
Eric Charles, U.S. Census Bureau
Patrick Grau, Accenture Federal
Mark Young, IronNet Cybersecurity Inc

Breakout Sessions: Community of Interest Demonstrations


Customer Service & Constituent Engagement 44:30

Clarence Lewis, Pegasystems

Robotics and Desktop Intelligence 42:13

Peter Kinch, Pegasystems

Mobile and Field Service 52:59

Alexei Ivanov, Pegasystems

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