Measure would require officials to gather survey and focus group data, and submit it for annual reviews.
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At hearing Wednesday, Rep. Henry Waxman, D-Calif., calls for Lurita Doan's resignation.
Official says scrutinizing more refund claims before payment would require tough trade-offs.
Advances in Web-based procurement have cut away at the argument that such a policy would hurt small businesses.
The Democrats took a hit from anti-war voters for softening demands for withdrawal from Iraq, but the approach may work in the long term.
Andrew Card, former Bush chief of staff and Transportation secretary, says agencies are mired in “bureaucracy” on Capitol Hill.
Lawmakers raise questions about department’s performance review boards.
The 18-month program is free, but students must complete two years of service at their agencies upon graduation.
Letter to President Bush on Lurita Doan's potential Hatch Act violation says she failed to cooperate fully with investigation.
Newly restricted purchases made up more than half of contracting shop’s business, director says.