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Panel backs customer service standards for agencies

Measure would require officials to gather survey and focus group data, and submit it for annual reviews.

Lurita Doan testified for three hours before House panel Wednesday.

GSA chief spars with House panel Democrats

At hearing Wednesday, Rep. Henry Waxman, D-Calif., calls for Lurita Doan's resignation.

IRS cites lack of resources to review potential fraud cases

Official says scrutinizing more refund claims before payment would require tough trade-offs.

GSA may let states, localities spend federal grants on schedule contracts

Advances in Web-based procurement have cut away at the argument that such a policy would hurt small businesses.

Balancing Act

The Democrats took a hit from anti-war voters for softening demands for withdrawal from Iraq, but the approach may work in the long term.

Former White House chief urges overhaul of congressional panels

Andrew Card, former Bush chief of staff and Transportation secretary, says agencies are mired in “bureaucracy” on Capitol Hill.

VA Deputy Secretary Gordon Mansfield says bonuses go to "seasoned and successful executives."

VA official says bonuses needed to retain top executives

Lawmakers raise questions about department’s performance review boards.

Homeland Security launches graduate academy

The 18-month program is free, but students must complete two years of service at their agencies upon graduation.

White House urged to punish GSA chief to 'fullest extent'

Letter to President Bush on Lurita Doan's potential Hatch Act violation says she failed to cooperate fully with investigation.

Official says GovWorks can handle loss of Defense business

Newly restricted purchases made up more than half of contracting shop’s business, director says.