Legislation would require each agency to appoint a customer relations representative and to measure satisfaction levels.
OVERSIGHT - ALL ARTICLES
One percent of money spent on contracts should go toward efforts to curb waste and abuse, chairman of oversight panel says.
Theresa Shaw, whose Education Department office is under scrutiny for its oversight efforts, was covered by special performance-based pay system.
Ad campaigns and proactive job fair appearances are among the strategies being used to attract a diverse applicant pool.
Letter appears to caution Democrats against using the politically sensitive Defense appropriations bill to break Bush’s $933 billion limit.
Provision would put a hold on Pentagon public-private competitions until guidance is developed for bringing work back in-house.
Senior official tells lawmakers the department is learning from poor results on a 2006 federal workforce survey.
Issues include poor requirements, inadequate competition and insufficient oversight.
Margaret Spellings enlists regulators to help stop abuses.
Performance-based contracting, used poorly, is costing government more than keeping the work in-house, inspector general says.