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Subcommittee backs bill to make agencies more user friendly

Legislation would require each agency to appoint a customer relations representative and to measure satisfaction levels.

Lawmaker wants to fence off money for contract oversight

One percent of money spent on contracts should go toward efforts to curb waste and abuse, chairman of oversight panel says.

Theresa Shaw, head of the Federal Student Aid office.

Student aid chief took home $250,000 in bonuses

Theresa Shaw, whose Education Department office is under scrutiny for its oversight efforts, was covered by special performance-based pay system.

Lawmakers probe agencies’ diversity efforts

Ad campaigns and proactive job fair appearances are among the strategies being used to attract a diverse applicant pool.

OMB chief warns of vetoes if spending cap is exceeded

Letter appears to caution Democrats against using the politically sensitive Defense appropriations bill to break Bush’s $933 billion limit.

House panel puts new limits on job competitions

Provision would put a hold on Pentagon public-private competitions until guidance is developed for bringing work back in-house.

A U.S. Customs and Border Protection officer inspects a vehicle.

DHS touts progress on recruitment, morale

Senior official tells lawmakers the department is learning from poor results on a 2006 federal workforce survey.

Update on Iraq contracting problems alarms lawmakers

Issues include poor requirements, inadequate competition and insufficient oversight.

Education secretary defends oversight of student loan programs

Margaret Spellings enlists regulators to help stop abuses.

Report: Navy outsourcing decision leads to higher costs

Performance-based contracting, used poorly, is costing government more than keeping the work in-house, inspector general says.