In 2017, federal agencies accounted for five of the 10 worst customer service providers across 21 major US industries. What are the leading ailments that facilitate this sub-par experience and why has it become synonymous with big government bureaucracy?
Download this GBC Issue Brief to learn more about:
- The top challenges to effective delivery of citizen services in the federal government
- Common consequences for agencies that fail to prioritize citizens over everything else
- Steps that government can take to improve engagement with Americans and restore satisfaction in federal services