Proactive, citizen-minded government is the bedrock for sustaining a positive citizen experience (CX). However, many agencies continue to receive low marks when it comes to meeting citizen expectations. Why do these agencies falter while a select group of others score CX victories? What's the 'secret sauce' responsible for this success?
Download this GBC Issue Brief to learn about:
- The value of citizen experience and what organizations can do to foster it
- Government-specific challenges to CX progress
- The elite handful of agencies that are empowering personnel to deliver CX milestones