Informing government decision makers through research & industry insights.

The Future Is Now: Improving the Citizen Experience

Proactive, citizen-minded government is the bedrock for sustaining a positive citizen experience (CX). However, many agencies continue to receive low marks when it comes to meeting citizen expectations. Why do these agencies falter while a select group of others score CX victories? What's the 'secret sauce' responsible for this success? 

Download this GBC Issue Brief to learn about:

  • The value of citizen experience and what organizations can do to foster it
  • Government-specific challenges to CX progress
  • The elite handful of agencies that are empowering personnel to deliver CX milestones     

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