A survey of 410 federal employees shows that, without a more creative approach to integrating data across agencies, channels of communication, and touchpoints along the customer journey, federal customer service will continue to lag behind the private sector.
ALL INSIGHTS Infographic POSTS
A recent survey of 750 federal employees suggests agencies still struggle with diversity and inclusion in the workplace.
How can the military work to improve readiness in the face of continued budget pressures and the evolving nature of warfare? GBC finds the answer lies, at least in part, in virtual training.
The federal government is about to undergo an enormous generational shift as Baby Boomers retire, but new research shows some employees are far more retirement ready than others.
The Department of Defense's mobility strategy faces a pivotal period as it scales to the enterprise. View this infographic containing data from a survey of DoD managers and interviews with mobility experts to learn about the benefits of and challenges to defense mobility.
Over 1 million federal employees are now eligible to telework, but communication tools may be holding them back. View this infographic containing data from a survey of federal managers and interviews with mobility experts to learn about the benefits of and challenges to enterprise mobility.
A November 2014 GBC survey found most federal managers believe their agency's IT procurement process is sufficiently competitive, but a closer look reveals that some procurement offices aren't always following the rules.
An increasing number of federal employees are now teleworking, yet agencies still face several technological and culture challenges to success. What changes can agencies make to improve telework communication?
The Department of Defense faces a pivotal period for the Joint information Environment and its mobility strategy as it scales its mobility programs to the enterprise and works to define technical standards. So what do DoD managers think about the benefits of and challenges to mobility?
Federal IT spending has stagnated in recent years, but agencies are spending more and more on maintaining legacy systems. Maybe it's time to look beyond the traditional ownership model.