Though some federal agencies have made progress in shared service adoption and at least nine federal shared service providers (FSSPs) have emerged across various lines of business, widespread concerns over the implications of shared services are slowing further implementation of the 2012 Federal IT Shared Services Strategy. This in-depth study analyzes the myths challenging shared service adoption.
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The Federal IT Shared Services Strategy requires that federal agencies first look at existing systems and services before considering new IT investments, but many are having difficulty with the transformation. In a recent Government Business Council survey of 300 federal managers, just 44 percent of respondents indicated that their agencies are really “shared-first.” Identifying which services should be moved to a shared model and finding existing providers are among the top challenges facing today’s federal leaders.