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Government Executive Editor in Chief Tom Shoop, along with other editors and staff correspondents, look at the federal bureaucracy from the outside in.
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It’s April Madness at the IRS

Internal Revenue Commissioner John Koskinen on Wednesday gave a National Press Club talk on the “April Madness” that is tax filing season for his employees processing form 1040s from the nation’s 152 million filers. Below are some of his eye-opening numbers:

$74 million. Amount in refunds issued so far out of 93 million 2017 returns received (average amount: $2,900)

87 percent. Share of taxpayers who file electronically

3 million. Number of 1040 forms completed by hand

500 million. Visits to IRS.gov in 2016

6 million. Visits to IRS.gov in one recent day

40 million. Number of times the IRS2Go smartphone app has been downloaded

63 million. Number of calls to IRS call centers last year

8 million. Number of letters received IRS received last year

1 million. Number of malicious cyberattacks on IRS daily

46 percent. Reduction in identify theft victims reported in 2016 compared with 2015

$6.5 billion. Amount in fraudulent refund claims on 1 million returns the IRS prevented last year

$290 million. Extra appropriations funding in 2016, which allowed IRS to hire 1,000 temps

$239 million. Amount President Trump in March proposed cutting from IRS

17,000. Number of employees IRS...

Stephen Colbert: Agencies Should Stop Thinking of Americans As 'Customers'

The news that President Donald Trump named his son-in-law Jared Kushner to head the new Office of American Innovation gave the Late Show's Stephen Colbert plenty of material to work with during a segment Monday night. Kushner already has a full plate in the White House managing the Middle East peace process, he noted, taking a swipe at the administration:

The government desperately needs an overhaul. I mean, somebody keeps putting totally unqualified people in charge of really important stuff and that's gotta stop.

Kushner's inherited family's business success suggests the new office should more accurately be called "The Bureau of Obvious Nepotism," Colbert joked:

You know he's got great business ideas. Like being born into a wealthy real estate family or marrying into a wealthy real estate family. Why hasn't the government tried that?

But it was another aspect of the predictably anti-Trump monologue that might give government workers pause. Colbert took issue with Kushner's statement that the office would “achieve successes and efficiencies for our customers, who are the citizens.” While government agencies themselves (under the Obama administration no less) have long been thinking of citizens as customers (see countless examples...

Are 'Obama Loyalist Bureaucrats' in the Crosshairs?

Are federal employees “panicked” after a conservative media outlet published names of government executives the outlet believes are hostile to President Trump’s agenda and should be fired? That was the headline of a March 22 story in Politico that cited a Feb. 18 report published in Breitbart News, the former professional perch of Stephen Bannon, President Trump’s chief strategist.

The Breitbart story listed what it called the top 10 “holdover Obama loyalist bureaucrats President Trump could either fire immediately or remove from their current positions.” What was alarming to some is that six of the 10 were not political appointees, but career civil servants—four at the State Department, one at Health and Human Services and one at the Administration for Children and Families, which is part of HHS. What sins did these public servants commit? They worked, apparently successfully, to implement programs supported by a president—just not this president.

It’s not a secret that the Trump administration is pushing very different policies from the previous administration. But the civil service was established expressly to ensure that government jobs were awarded on merit, not political patronage. While there’s widespread understanding that civil service reforms are...

What’s Wrong With the Pentagon’s Civilian Personnel System?

The nonprofit Bipartisan Policy Center doesn’t mince words in a new report about the Defense Department’s antiquated approach to managing troops and civilians:

“If the military personnel system errs on the side of instability and frequent turnover, the civilian personnel system has the opposite problem. Civilian employees may remain in their positions almost indefinitely—typically regardless of their level of performance.”

Ouch.

The report, “Building a F.A.S.T. Force: A Flexible Personnel System for a Modern Military,” focuses mostly on the uniformed side of the equation, but it prescribes a fairly radical cure for what ails the civilian side. For starters, the authors want to take the Office of Personnel Management out of the picture.   

The civilian workforce is sometimes viewed as incidental to military operations, but there are more civilians working for the Pentagon than there are uniformed troops in the Navy and Air Force combined. The 770,000 civil servants who support the services are managed under 66 different personnel systems, according to the report. That’s probably 65 too many, the authors concluded.  

Roughly two-thirds of defense civilians are managed under the General Schedule civil-service personnel system. It’s a rigid, rule-based system...

TSA Ready for Its Closeup in the Hit Movie 'Get Out'

One of the federal agencies the public doesn’t always love plays a central role in the hit horror/comedy movie “Get Out,” the fourth highest-grossing movie this past weekend.

The edgy satire of modern race relations written and directed by Jordan Peele features a key character in uniform who speaks proudly of his TSA employment. It confirms that the 16-year-old agency is now a familiar part of the life-in-America landscape.

The verdict on the agency, however, is mixed. Without giving away the plot, suffice it to say that this employee ends up being a good guy, while the police are portrayed as ignoring his attempt at whistleblowing.

The film ends with that character’s reference to TSA’s full name interrupted by a word that can’t be published on a G-rated website.

A TSA spokesman declined comment.