Effective Digital Strategies
for a Nation in Crisis
Learn how the government can harness IT modernization to ensure critical service delivery. The issue brief explores the need of IT modernization in the face of emergencies and the challenges to service delivery effectiveness.
Modernize Case Management For Government
Forrester and Salesforce discuss the importance of building a seamless case management workflow and how this translates into a great customer experience.
Next Level Government: Transforming the Federal Customer Experience
The vice president of business development for Salesforce offers a look at how agencies can successfully transform the government customer experience — and why it's important.