Today, people expect more from government- greater transparency, increased simplicity, and an increased focus on the customer. How do you fundamentally transform mission delivery to match the standards that customers expect?
Leadership Voices: A Tech Revolution in the Public Sector
Casey Coleman | Senior Vice President Global Government Industry, Salesforce
By working with trusted partners to implement trusted tools, IT leaders can not only help improve citizen
engagement and agency innovation, but can also improve the public's trust in government.
Ask the Experts
Effective Digital Strategies
for a Nation in Crisis
Learn how the government can harness IT modernization to ensure critical service delivery. The issue brief explores the need of IT modernization in the face of emergencies and the challenges to service delivery effectiveness.
Modernize Case Management For Government
Forrester and Salesforce discuss the importance of building a seamless case management workflow and how this translates into a great customer experience.
Next Level Government: Transforming the Federal Customer Experience
The vice president of business development for Salesforce offers a look at how agencies can successfully transform the government customer experience — and why it's important.
Government’s Customer Experience Playbook
Learn practical tips to improve customer experience from government experts across Federal, State & Local, Aerospace, and Department of Defense.
Modern Constituent Experiences
Learn more about the new solutions and products designed for the public sector, including apps for License & Permit Management, Inspection Management, and Emergency Program Management.
A Government Leaders Book of Best Practices
Learn best practices from departments who are modernizing services, transforming the mission, and meeting the demands of today's digital era.