The pandemic showed the clear need for digital transformation and agility in government —especially for programs like unemployment insurance that administer federal funding at the state level. As the COVID-19 crisis enters its second year, it has never been more critical for state governments to deliver federally funded benefits efficiently to Americans who are relying upon that aid. With the recent American Rescue Plan Act (ARPA), federal and state agencies have a unique opportunity to build a modern digital infrastructure that can improve service delivery experiences across all levels of government. During this webcast, ServiceNow dived into how to leverage ARPA to achieve the following critical foundations of digital service delivery.
- Streamline administration
- Strengthen program integrity
- Improve connectivity
- Modularize unemployment systems
- Design with humans in mind