How the Trump Administration Could Advance Customer Service

by Stephanie Thum

Last November, the Government Accountability Office issued its proposed management agenda for the next presidential administration. For those who have been working for the past four years to make government services more citizen-centric, there’s a tremendous opportunity to advance the customer ... Read & React

Burned Out? Take a Sabbatical

Valerie Overstreet took a sabbatical from the Navy.
by Alexandra Levit

According to a recent report called Calculating the True Cost of Voluntary Turnover, the average turnover rate across the workforce is 13 percent. If an organization has 30,000 employees and that rate of turnover is assumed, the report authors estimate the cost to the organization would be a ... Read & React

Memo to the President: Performance Accountability, Evidence and Improvement

How will Donald Trump lead the federal government and drive progress on the priorities he set during his campaign, such as good jobs, clean drinking water and well-served veterans? Here’s an idea. As he would with the businesses he oversees, Trump should direct every major department, agency and ... Read & React

Don't Be a Seagull Manager

by Oliver Staley

Donald Trump crashed headlong into the plans of Congressional Republicans Tuesday, demanding they hurry up and repeal Obamacare, with or without a replacement plan. Forgive the GOP leaders if they roll their eyes at yet another inconvenient outburst from the incoming commander-in-chief. While ... Read & React

A Scorecard Taught at Harvard Business School Can Help You Improve Your Life and Relationships

by Christina Wallace

I’ve always known that I’m addicted to achievement. But it’s only in the past few years that I’ve realized that can be a bad thing. Every year, when New Year’s Eve rolled around, I used to set resolutions like “run 13 half-marathons in 2013” (because #medals). That particular year, I hit the goal. ... Read & React

Project Management for the Rest of Us

For many individuals thrust or drafted into the role of initiative or project leader without a formal background in project management, expect a steep learning curve and bumpy ride. In spite of the popularity of project management training and the growth in the number of certified professionals, ... Read & React

Memo to the President: Rebuilding the Nation’s Infrastructure

Infrastructure in the United States is in a state of disrepair. We are spending $245 billion annually to build and repair our infrastructure, but estimates of the annual need are well over $1 trillion. The growth in demand for all modes of transportation significantly exceeds population expansion. ... Read & React

Hiring Advice From a Recruiter Who Placed 4,300 People in 18 Months

by Sarah Kessler

Very few companies hire 4,300 people in 18 months. But a presidential campaign does—while working hard and on a deadline. Until Hillary Clinton’s loss in November, Nathaniel Koloc was head of talent for her presidential campaign, which means he oversaw a massive hiring effort that needed to be both ... Read & React

Feeling Tired For No Reason? Time to Reset Your Circadian Clock

by Giles E. Duffield Associate Professor in Biological Sciences, University of Notre Dame

Have you ever wondered why you don’t feel tired until late at night but your spouse is fast asleep at 10 p.m. and wakes spontaneously at 6 a.m.? We each have an internal biological clock, called a circadian clock, that organizes the internal and external activities of our body around the 24-hour ... Read & React

Does ‘Big Government’ Hurt Growth? It’s Not as Simple as That

Since the late 1970s it has largely been the consensus that “big government” is detrimental to growth. This manifested after the financial crisis when countries, including previously fiscally-comfortable countries like Germany and the UK, adopted austerity programs, ostensibly to spur growth by ... Read & React

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