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Want to Improve Government Customer Experience? Focus On Employee Morale

Federal efforts to improve agency interactions with citizens will fall short unless employees are fully invested in the process, understand the goals, have a say in how to make improvements and are rewarded for their work. Recent studies of the private sector have found that employee engagement ... Read & React

Government’s technology problems are as complex and difficult to address as any in the world. Agencies need to be able to hire the best. Howard Risher

6 Reasons to Be Excited About Changes to the Combined Federal Campaign

by Joyce Warner

Next month, the Office of Personnel Management will launch this year’s Combined Federal Campaign, the official workplace giving program for employees of the federal government. The CFC’s stated ... Read & React

Beware The Perils Of Groupthink, Yet Meetings Can Still Be Useful

Everyone has had bad experiences in meetings at work. Perhaps you’ve been subjected to weekly or even daily “feed-forward” briefings in which someone one pay-grade higher insists on reviewing information that everyone could much more efficiently receive in another form. Or there is the “clueless ... Read & React

Wanted: Good Leaders For Government. Must Have People, Not Just Technical, Skills

by Michael J. Cote Doctoral Candidate in Law and Policy, Adjunct Faculty Member , Northeastern

In early 2014, President Obama accepted the resignation of Veterans Affairs (VA) Secretary Eric Shinseki. A retired general and a decorated combat veteran, Shinseki had been appointed with great fanfare to the post in 2009. Five years later, he resigned amid reports of scandalously long waits ... Read & React

Micromanagement is Really a Trust Issue

by Scott Eblin Executive Coach

I often hear from relatively senior managers that their bosses constantly expect them to have detailed answers for any question that might pop into their minds. As a result, they feel like they’re always preparing for a pop quiz and, consequently, don’t have much time or mental bandwidth left ... Read & React

Memo to Government Reformers: Don’t Forget the Soft Stuff

by Howard Risher Workforce Management Consultant

The Trump Administration is committed to restructuring government. Recently the Volcker Alliance and the Partnership for Public Service announced a joint blueprint for reform, Renewing America’s Civil Service. Together those initiatives promise to change the bureaucracy—the regulations, rules, ... Read & React

The Silent Killer of Workplace Happiness, Productivity, and Health is a Lack of Basic Civility

by Christine Porath Professor, McDonough School of Business, Georgetown University

More than ever before, people are feeling disrespected at work. Employees, like some at Uber, feel they’re working in a toxic culture with insensitive managers. Others complain about being treated disrespectfully based on gender, race, or religion. Some employees receive rude, stinging ... Read & React

The Only Safe Email is Text-Only Email

by Sergey Bratus and Anna Shubina

It’s troubling to think that at any moment you might open an email that looks like it comes from your employer, a relative or your bank, only to fall for a phishing scam. Any one of the endless stream of innocent-looking emails you receive throughout the day could be trying to con you into ... Read & React

The No. 1 Reason Why Your Presentation Sucks

by Dannielle Blumenthal Federal communicator and co-founder, All Things Brand

For some people, public speaking is more terrifying than death. If that’s you, the reason for this is the same as why your presentations are probably terrible. It’s not that you don’t know your subject matter. You likely know it better than the back of your hand. It’s not that you aren’t ... Read & React

No, the Government Doesn't Have a Problem With Murderers Getting Security Clearances

As someone who has been writing broadly about the defense industry, and specifically about hiring practices for individuals with security clearances, there’s a recurring theme to the challenges—the government struggles to attract and retain individuals in national security careers. Congressional ... Read & React

A CEO Makes the Case That Young Employees Are Better at Solving Problems

by Lila MacLellan

With age comes wisdom, but with wisdom comes less creative problem-solving. That’s what Nancy Lublin believes, anyway. The 46-year-old entrepreneur—she’s currently the CEO of Crisis Text Line, a text-based counseling service for people in crisis—says younger people are just better at solving ... Read & React