voices

A Lack of Confidence Isn't What’s Holding Back Working Women

This much we know: There’s a wide and stubborn gender gap, both in terms of pay and leadership opportunities. What we still can’t figure out are the causes. Some argue that inflexible workplaces are to blame. Others point to sexist cultural norms and even outright discrimination. While the truth ... Read & React

Government’s technology problems are as complex and difficult to address as any in the world. Agencies need to be able to hire the best. Howard Risher

The Fake News Era Demands Ethics in Government Communication

An audience member holds a fake news sign during a President Donald Trump campaign rally in Michigan on April 28.
by Chris O'Neil

Good government requires good communication. Only when the public receives timely and relevant facts about government activities can transparency and accountability be achieved. The public ... Read & React

Metrics Are for Playmakers

Philadelphia Eagles' Jay Ajayi celebrates after scoring a touchdown during the second half of an NFL football game against the Atlanta Falcons on Sept. 6, 2018, in Philadelphia.
by Howard Risher Workforce Management Consultant

The General Accountability Office reconfirmed a pervasive management problem in its new report in the Managing for Results series. The title defines the problem: “Governmentwide Actions Needed to Improve Agencies' Use of Performance Information in Decision Making.” This is not a new theme for ... Read & React

Thinking Inside the Sandbox

by David Hervey

It is perhaps the defining challenge for regulators in most industries today: Figuring out how to apply old laws to new technologies. The financial services industry poses a particularly acute example of this dilemma: much of the legislative framework governing the financial industry was ... Read & React

There’s An Optimal Time To Give Negative Feedback

by Leah Fessler

Oh, the joys of being criticized. There’s nothing like being told you’re bad at something, especially when the dig comes from someone you respect. Some, including my former employer, harangue you into believing that every piece of feedback is a gift—no matter how badly it stings. These people ... Read & React

Moving The Office Snacks (Or Water Cooler) Can Have A Surprising Pay Off

by Jessica Yuen Chief People Officer, Couchbase

When I joined tech startup Gusto in 2014, we were a scrappy team of 40 crowded into a rundown SF office space that comfortably fit, well, less than 40. We had two water coolers, one in the kitchen, and one in a main office area adjacent to a few couches that we affectionately called the “living ... Read & React

A Psychologist’s Trick to Being More Likable

by Leah Fessler

Few situations are as anxiety-provoking as job interviews or first dates. Without appearing desperate, you’re trying to convince a stranger that you’re more worthy of their time, money, attention, and affection than a slew of strangers who you’ve probably never met. It’s awkward, and you’re ... Read & React

How To Make Small Talk Even If It Scares You

by Matthew Randall

Most job seekers understand that writing resumes and cover letters, answering interview questions, and networking are skills worth developing. As the leader of a college career center, I think it’s time to add making good small talk to the list. As students, and the rest of us, spend more time ... Read & React

How to Achieve Your Agency’s Objectives One Meeting at a Time

by John Kamensky Senior Fellow, IBM Center for the Business of Government

The concept of data-driven meetings was popularized in the mid-1990s by the New York City Police Department, which dubbed them “CompStat” meetings. Through the systematic analysis of trends, they were seen to contribute to a significant drop in crime and the concept was eagerly replicated by ... Read & React

Who Should You Trust? Psychologists Have a Surprising Answer

by Leah Fessler

Can you ever really know who to trust at the office? While there’s tons of research on the actions and behaviors that create trust, few studies have successfully identified what makes some people more trustworthy than others to begin with. New research published in the Journal of Personality and ... Read & React

It’s Possible (And Dangerous) To Be Over-Inclusive

by Khalil Smith, Heidi Grant and Kamila Sip

Organizations have rightly started making diversity and inclusion top priorities. And accordingly, managers have become more sensitive about who they hire, promote, and assign to projects. They’ve also become more sensitive to sharing information equitably among their staff, and worked harder to ... Read & React