The Alchemy of Great Leadership

Alchemy, according to Malouin in the Encyclopedia of Diderot, is the chemistry of the subtlest kind which allows one to observe extraordinary chemical operations at a more rapid pace — ones that require a long time for nature to produce. Newsflash, there are no shortcuts to great leadership. Much ... Read & React

A good leader inspires people to have confidence in the leader, a great leader inspires people to have confidence in themselves Eleanor Roosevelt

Public Officials, Just Remember the Airlines Are Always Worse

“The machine did it,” said the woman at the airline’s boarding desk. In response, I noted that “a human programmed the machine.” This obviously factual statement had no impact. The machine had done ... Read & React

Why Hiring Millennials Is So Critical

The federal workforce is aging. Among federal civilian employees, close to half are over the age of 50. Roughly one-third, or 600,000, will be eligible to retire by September 2017. A number of recent articles have discussed the federal government’s inability to bring in and retain young people. ... Read & React

Embracing Negative Feedback

The immediate access to citizen feedback rendered possible by our digital world presents new and faster means for government organizations to improve their services. While the government recognizes the importance of obtaining public feedback and is beginning to encourage more feedback on their ... Read & React

How Quickly Will Your Email Get A Response?

by Julie Beck

In 2013, 183 billion emails were sent every day, according to the technology-research firm Radicati. The firm predicts that by 2017, it will be nearly 207 billion. This is a gold mine of information for communications research, but an overwhelmingly daunting one. Attempting to analyze all of it ... Read & React

How Messaging Can Suck the Life Out of Your Agency's Brand

by Dannielle Blumenthal Federal communicator and co-founder, All Things Brand

When I first started working for the government in 2003, I noticed that the employees around me had many different versions of "the truth."  I noticed that many were bitter. That they frequently greeted new ideas with "we've done all this before, and then some." Some of my colleagues were downright ... Read & React

Study: There is a Downside For Organizations That Allow Working From Home

There’s plenty of research out there on the benefits of remote and flexible work. It’s been shown to lead to increased productivity, and has an undeniable benefit for work-life balance. But what does it do to everyone back at the office? In a 2013 memo to workers explaining why the company was ... Read & React

Federal Diversity Goals Are About High Performance, Not Compliance

The vision of equal employment was born out of the civil rights movement, and officially began with an executive order from President Kennedy requiring government to hire qualified people regardless of their race, color, national origin, or creed. Fast-forward half a century to Executive Order ... Read & React

Bridging the Millennial Soft Skills Gap

(This article was adapted from the book Bridging the Soft Skills Gap: How to Teach the Missing Basics to Today’s Young Talent.) A group of Peace Corps executives reported that program administrators receive emails on a regular basis from parents making suggestions and requests about the living ... Read & React

Dear Men: Wake Up and Smell the Inequality

by Adam Grant Professor, Wharton Business School

In corporate America, 88 percent of men think women have at least as many opportunities to advance as men. This is the finding of a major new study — almost 30,000 employees across 118 companies — by LeanIn.org and McKinsey & Company. Just 12 percent of men felt that women had fewer opportunities ... Read & React

Is It Fairer to Remove Alma Maters From Job Applications?

Last week, I wrote about EY UK (formerly Ernst & Young) scrapping their requirement that new hires have to have college degrees and baseline grades. Now, Deloitte UK is moving to change its hiring standards as well—by hiding what institution a candidate graduated from in order to prevent bias ... Read & React