Government CX Insights: How the federal government delivers on the citizen experience

How do federal agencies — from Homeland Security to the Social Security Administration — rank on customer experience? Find out what more than 4,000 people think about the federal customer experience—and how agencies rank. Foresee's Government CX Insights report goes deep into citizen sentiment data to find out what’s driving expectations and opportunities. You’ll also get insights into: how CX differs across geographies, gender, and generations; why the citizen customer journey is more complex than private sector journeys; how shifting to digital can translate into big savings for agencies.