In the wake of the COVID-19 pandemic, your agency’s mission is more important to the
American people than ever. And yet, every year, Department of Defense (DoD) agencies
spend at least $540 million on paper-intensive, manual processes that have nothing to do with
their mission. Time and money that could be spent on high-value work is instead wasted on
paperwork that frustrates both servicemembers and DoD staff and creates unnecessary risk.