Connect the Organization Using a Data-Driven, Digital Platform

ADS, Inc. is a local dive shop turned top 50 Federal Government Contractor, serving all branches of the U.S. Military, federal, state and local government organizations, law enforcement agencies, and first responders. ADS turned to the FedRAMP-authorized Salesforce Government Cloud. Starting with a CRM that IT then expanded to serve the entirety of the company, ADS empowered its technology, processes, and people to focus their efforts on the customer at the heart of the mission. During this process, ADS demonstrated five best practices that serve as a guide for other departments and agencies looking to connect their organization in a way that focuses more resources on the mission.