AUTHOR ARCHIVES

Chuck Brooks

VP, Xerox
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3 Things Government Can Learn From The Private Sector

October 4, 2013 There’s money to be saved, and federal government agencies are taking a look at their customer contact centers. There are too many of these centers, and they don’t always work together very well. That adds up to costs. Consolidation is an obvious solution. Technology has evolved to ensure continued customer ...

What You Can Learn from Public/Private Partnerships

September 18, 2013 The Internet was invented in a government laboratory, but it was the corporate vision that had it commercialized and institutionalized. It’s a great example of how the public and private sectors can work as partners in innovation, and advance a new era of social and technological change. The best part: ...