AUTHOR ARCHIVES

Chris Cornillie

Research Analyst, Government Business Council Chris joined Government Business Council in January 2014, where he produces custom content on topics in defense and tech. Previously, he served as a 2013 Scowcroft Fellow at the Aspen Strategy Group and as a research intern at The Chicago Council on Global Affairs. Chris received a degree in Economics and Classics from the University of Illinois and a Masters in International Relations from the University of Chicago.
Results 1-10 of 35

The Path to Customer-Centric Service

6:00 AM ET After a series of events that arguably damaged the reputation of the federal government’s customer service programs, in 2015 the Obama Administration announced its intention to overhaul public services to make them more customer-centric. However, leading consumer studies and public opinion surveys have found that there is still much to...

Modernizing Federal Customer Service

August 3, 2015 Download the GBC Infographic Download the Full Report

Inside Federal Outsourcing

July 20, 2015 Federal agencies’ mission scope is evolving and expanding on a daily basis, while their budgets remain stagnant, regulations keep them perennially understaffed, and new technologies necessitate unique and in-demand skill sets. As a result, agencies are increasingly turning to three forms of outsourcing—contract personnel, shared services, and business process outsourcing...

Nearly Seven in Ten Federal Executives Support Information Sharing

March 13, 2015 What do Sony, Target, Home Depot, Neiman Marcus, JP Morgan Chase, and Anthem all have in common, other than the fact that they’re all Fortune 500 companies? In the last year, they’ve all been victims of devastating cyber attacks resulting in combined damages approaching one billion dollars. In response to...

Attitudes on Customer Service Quality Differ between Federal Managers and the Public

February 27, 2015 In 2014, two major events – the fraught rollout of Healthcare.gov and revelations of secret waiting lists at a Veterans Affairs-run hospital in Phoenix – arguably damaged the reputation of federal customer service. Further, they cast doubts on the Obama Administration’s goal of achieving a level of service quality on...

Three Strategies to Improve the Citizen Experience

February 23, 2015 After a difficult 2014, federal agencies are looking to pivot toward modernizing their customer service infrastructures to better serve an increasingly digital-savvy public. Agencies are well on their way to making technological improvements, but without the corresponding cultural shifts agencies will continue to fall short of their goals. Drawing on...

DoD Officials Say the Pentagon's Logistics Challenges Are Threatening Military Readiness

February 19, 2015 In a biting November 2013 report drawing on testimonials from dozens of current and former Defense Department officials, Reuters’ Scot Paltrow asserts that the Pentagon’s supply lines are in a state of disrepair. According to Paltrow, defense agencies are struggling to forecast demand for the billions of dollars in weapons...

A 360 Degree View of Defense Logistics

January 21, 2015 In recent months, the Department of Defense’s logistics operations have been subjected to considerable scrutiny, with major reports calling attention to systematic deficiencies caused by reliance on outdated and ineffective systems used to manage supply chain data. Some have leveled claims that the Pentagon’s logistics difficulties not only constitute government...

Is IT Procurement in Your Agency as Competitive as You Think?

December 19, 2014 Click here to download this infographic

The Competitive Landscape of Federal IT Procurement

December 16, 2014 Given the rapid pace of innovation in information technology, IT acquisition poses a unique challenge to federal procurement offices, whose job it is to maximize competition among suppliers and to ensure that the government achieves the highest possible value for IT products and services. New survey findings show that federal...