Multiple agencies are moving toward electronic records-management systems for e-mail, but most still rely on paper-based recordkeeping.
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Government should develop guidelines to help agencies decide when to offer services such as credit monitoring after an incident, GAO says.
Overall, ratings for management effectiveness are on the rise.
As more data is stored, organizations could combine and correlate information to infer identities or locations and build profiles of people for other purposes.
Clinicians and case workers now can quickly schedule appointments and locate documents needed to apply for benefits.
Identification cards, for instance, will have to be checked by eyeballing photos until card readers are ready.
The bureau has been trying to upgrade its IT architecture for years, especially to give agents an electronic case-management system.
Top acquisition official says department is looking both inside and out to meet its acquisition needs.
Currently, the U.S. military health information exchange can send records to VA treatment centers but cannot receive records from the VA.
New version of Defense application will allow tracking of records from the battlefield to VA hospitals.