Median response times at agencies range from less than 10 days to more than 100, auditors find.
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Adopting private sector methods could save the government time and money, National Intelligence Director Mike McConnell says at Excellence in Government conference.
About 70 percent of taxpayers already can file electronically for free; figure is called too low.
Federal employees automatically would be eligible to work away from the office if the measure makes it into law.
Awards went to 23 small companies, almost a quarter of which are owned by service disabled veterans.
Department’s science and technology branch has been reorganized into six technical areas to improve efficiency.
Sprint, which provides 30 percent of current telecommunications services, left out of massive procurement.
Lurita Doan tells lawmakers she can't remember details of Jan. 26 meeting at a GSA facility during which political issues were discussed.
Data management problems extend beyond Walter Reed, congressional staff member says.
Key GOP panel member says allegations against Lurita Doan will not stand up to scrutiny.