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DHS Races to Get Obama’s Signature on Cyber Response Plan

The department wants the National Cyber Incident Response Plan signed before Obama leaves office.

How the Next Administration Can Improve Customer Service

The recommendations include creating chief customer officers.

Taylor Swift arrives at the 58th annual Grammy Awards

ISIS Twitter Users Have Learned from Katy Perry and Taylor Swift. Now What?

Citizens need to know how to resist ISIS messaging.

Orlando Mayor Buddy Dyer

Orlando Mayor Shares How to Use Twitter After Tragedy

Terrorists have long used social media to spread rhetoric, but platforms such as Twitter could be reclaimed to minimize damages after an attack.

Russian President Vladimir Putin

It’s On: US Mulls Tricky Options for Retaliation Against Russian Hacks

The U.S. will find it difficult to stand up to Russian hacking while promoting a stable cyberspace.

4 Key Areas to Consider When Solving the Cybersecurity Talent Gap

The cybersecurity skills gap is real, but it is an issue not only of bodies but of minds.

Iraq's elite counterterrorism forces prepare to attack Islamic State positions as fighting to retake the extremist-held city of Mosul enters its second week, in the village of Tob Zawa on Monday.

Echoes of Future War: How the Fight for Mosul Will Change IED Science

Researchers are using seismic sensors to learn about enemy weapons — and one day, even to find them as they fire.

5 Tips for Agencies to Step Up Their Customer Experience Game

As agencies transform call centers into digital operations, here are some best practices to consider.

Report: Millennials Could Put Federal IT at Risk

Those defined by the survey as born between 1977 and 1994 are more likely than baby boomers to engage in risky behaviors online.

Agencies Spend Big to Transform Internal Processes, Report Finds

They're less focused on applying such changes to customer experience.

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