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Mobility is, well, on the move. Smartphones and tablets are defining not just how people play but increasingly how they work. In January, Telework Exchange (now Mobile Work Exchange) surveyed 314 federal employees to determine how the use of mobile devices affects their work. Many respondents cited increased productivity, collaboration and customer service.
The report also revealed 55 percent of employees who use laptops, tablets and smartphones bring their own devices to work. This translates to improved performance and cost savings for agencies, but it also creates a digital dilemma. Should workers tap into social networks on the same smartphone that holds federal data? If they bring their own devices to work, will bosses expect them to be on call 24/7? And will personal apps conflict with government content?
For federal executives the swift rise and ongoing reinvention of the mobile realm present myriad challenges and opportunities.
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