Leveraging Technology
Knowledge Worker System
The way to implement BPR. Developed by Corps of Engineers. Free to DoD!
Recommend that NCR, White House develop templates for web page design and provide to all agencies to provide consistency and ease of use across all government web pages. This was advised by the 4 April 1997 - David Siegel conference! It is a good idea.
Design end to end. Don't start in the middle!!
Recommend: Make government email addresses shorter and easier to remember.
Government learning technology symposium held in '95 and '96 scheduled for fall '97-'98. Get government agencies together to share capabilities and lessons learned. Previous symposiums proceedings summaries on: http://es.inel.gov/neti.Learning from Each Other
Copy IBM - They have their 401(k) info on their intranet so employees can find out how its doing in real time. Do this for Thrift Savings!
TSP is on the Internet already - check it out.
Developed the CD training product for government-wide purchase card - VISA -Air Force P-Card, Navy-Marine Corp P-Card.
The technology to make our jobs easier - work smarter - at less cost is there. The private sector is already using it effectively. Government must make the investment in technology to stay competitive.
On-line government-wide tutorials on common software - i.e., Internet, Microsoft Office, Wordperfect to make people more comfortable in the use of Internet/PC's/etc.
Mobile groupware computer lab works great for customer focus groups
Convert paper to digital - Print only what you need!
The most dynamic and effective technology is human technology (not machines).
An easy one! How about reinventing the ladies' room layout? The paper towels are all at one end--the opposite of the door. And how about a trash can by the exit?
Men's room(s) too--this could/should have been better planned . . .
A Goal: Every federal employee will have the Internet at their fingertips by 1998.Access
Good communications, connectivity and computer equipment need to be as pervasive and available as paper and pens.
Mr. Gore - A goal for the federal workplace - Internet access for every federal worker by 1998 - the ultimate tool for service!
I second this motion. If it is good enough for schools, its good enough for agencies. Congrats to GSA, NASA and others who have already given access.
GPO Printers know good grammar and spelling. You get what you pay for.
"A Printer"
The Joint Committee on Printing and advanced technology are not commensurate . The regs (printing) need to be abolished to take advantage of "in-house" technology.
Open OMB. They scarcely use email to outside "customers", and use voice mail as a barrier.
We have downsized so much in some areas that we are now "cannibalizing" and are very close to being (if not already) unable to accomplish our mission. We either need to find a different approach to downsizing or Congress, etc. need to realize that missions may cease to be performed.
NPR must continue to improve itself!NPR's Role
Managers must realize that reinvention is not going away!
What is going to happen to the IRS?Role of Technology in Agencies
Just this month an email went all over a big agency about records retention. It said if you have any email that may be a record, print it out or file! Ahhhh!
The fedjobs system operated by OPM at opm.gov is a very
helpful solution for the public to search for jobs over
the Internet, however the job entry for government offices
is piecemeal and unusable. The input operator become very
frustrated trying to type the data in over the Internet.
Many times they just give up. There is a CGI file used for
the public to search the database for files from their
browsers. The same type of CGI file could be used to in
put data and save a lot of frustration. Not to mention
the fact that data would be entered in a timely manner.
Heman Hunter <hhunter@micronet.net>
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Utilize the internet to provide greater customer services. Applications, bids, forms, and documents required by the vairous government agencies could be filled out, submitted and processed on-line.
James Call <jcall@alaska.net>
DOT, AK USA -
Upgrade skills of employees motivated and willing to learn the new technology, rather than the employees who go to class just to get out of work.
Once the employee has been trained, allow the employee to perform the new techniques without interruption from those who know nothing about the technology.
Example: I know how to turn on a televison and change the channels. But I would never assume that I could go into a T.V. studio and Direct, Produce or operate any of expensive, speicalized equipment required in such an endeavor.
Why hire the professionals to do the work, if Mr. &r Ms. Manager or Project Leader takes it upon themselves to
interrupt the process and insist on taking over the project?
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Develop strategic, measurement-based management systems in
every agency with results linked to budgets and employee bonuses.
Paul Arveson <arvesonp@ndu.edu>
Washington, DC USA -
Unless management at the very top of the organization, ie.,
at the Secretary and Assistant Secretary level fully support
and encourage the use of the Internet and the Web as a means
of reaching our customers, those of us who are interested in
using this medium will face too much resistance to make the
Government sites truly effective.
customers
Diane Mayronne <mayronned@doleta.gov>
DOL - ETA, DC USA -
Reinvention is necessary to accomplish downsizing, and there is a need for outsourcing however, quality assurance has to be implemented to assure Government is getting what it is paying for. Top level management has to include and listen to lower level in order to get full picture for IT.
Paula Brown <paula.brown@ndw.navy.mil>
DOD DON NAVSTA, DC USA -
If the government wants to contract services it should consider contracting supervision. Initially 20% of all government supervisors should be contractors. They need to establish a criteria of what skills, education and basic abilities are needed for individual job classification. There should be time limits in place for each job requirement, after completing their time they would move on to another supervisory asignment. If this new contract supervisor system proves succesfull, then the next step would be to expand the program to 50% of total government supervision.
Simply put "The government and the tax payers are getting short changed from promoting from within". Contract supervisors as a requirement of their job criteria would be better qualified, more responsive to the civil service workforce. And I believe this program will benifit the system, as far as the whole federal workforce is concerned, in new a new modernized and more efficient way.
Arthur C Baca <traacab@AOL.COM>
UT USA -
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