Cornerstones of Quality
A decade's worth of lessons
in continuous improvement
By Al Hyde
n the 10 years since agencies started adopting total quality management techniques, the building blocks of successful quality improvement haven't changed. In this special report, we look at how agencies are applying them in a downsized, balanced-budget world.
Post a Comment
To post a comment, you must provide a name and a valid e-mail address. Messages must be limited to 400 words. By using this Service you agree not to post material that is obscene, harassing, defamatory, or otherwise objectionable. Although Government Executive does not monitor comments posted to this site (and has no obligation to), it reserves the right to delete, edit, or move any material that it deems to be in violation of this rule.