Resume uploads to be next USAJobs focus, OPM says

After addressing capacity and help desk issues plaguing the Oct. 11 relaunch of USAJobs, the Office of Personnel Management now is turning its attention to the job search site's resume-uploading feature.

During the Chief Human Capital Officers Council's monthly public meeting, Kathy Dillaman, senior policy adviser to the director, announced that the number of resumes uploaded to the redesigned website is fast approaching 1 million. Many users have complained that not all the information on their resumes is being properly uploaded to their online applicant profile.

Dillaman explained that though all the information is there, users cannot see the resumes in their entirety. The USAJobs team will be addressing these visibility issues in the coming week, along with a continued focus on password-reset complaints, which remain the topic generating the most help desk tickets.

The other officers at the council meeting roundly praised Dillaman's efforts to respond to the upgraded website's multitude of launch problems.

"As we used to say in the ballet, it's not how you fall, it's how you get up," said Eugene Sexton, deputy chief human capital officer of the Labor Department.

Meeting attendees provided other updates on workforce issues, including a progress report on OPM's hiring reform initiative. From the second to the third quarter of fiscal 2011, 50 percent of CHCO agencies reduced their average hiring time, according to data OPM collected. There was also an increase in manager satisfaction with the hiring process during the same period, but applicant satisfaction decreased, OPM reported.

Angela Bailey, deputy associate director of OPM employee services, emphasized that while reducing hiring times should be the goal, there are certain boutique jobs that will always require more than 100 days for a decision. In general, she added, agencies should prize finding the best applicant over filling the position in a timely manner.

"Timeliness is great, but if you're not hiring the right person . . . you're quickly hiring the wrong person," Bailey said.

Stay up-to-date with federal news alerts and analysis — Sign up for GovExec's email newsletters.
Close [ x ] More from GovExec

Thank you for subscribing to newsletters from
We think these reports might interest you:

  • Sponsored by G Suite

    Cross-Agency Teamwork, Anytime and Anywhere

    Dan McCrae, director of IT service delivery division, National Oceanic and Atmospheric Administration (NOAA)

  • Data-Centric Security vs. Database-Level Security

    Database-level encryption had its origins in the 1990s and early 2000s in response to very basic risks which largely revolved around the theft of servers, backup tapes and other physical-layer assets. As noted in Verizon’s 2014, Data Breach Investigations Report (DBIR)1, threats today are far more advanced and dangerous.

  • Sponsored by One Identity

    One Nation Under Guard: Securing User Identities Across State and Local Government

    In 2016, the government can expect even more sophisticated threats on the horizon, making it all the more imperative that agencies enforce proper identity and access management (IAM) practices. In order to better measure the current state of IAM at the state and local level, Government Business Council (GBC) conducted an in-depth research study of state and local employees.

  • Sponsored by Aquilent

    The Next Federal Evolution of Cloud

    This GBC report explains the evolution of cloud computing in federal government, and provides an outlook for the future of the cloud in government IT.

  • Sponsored by LTC Partners, administrators of the Federal Long Term Care Insurance Program

    Approaching the Brink of Federal Retirement

    Approximately 10,000 baby boomers are reaching retirement age per day, and a growing number of federal employees are preparing themselves for the next chapter of their lives. Learn how to tackle the challenges that today's workforce faces in laying the groundwork for a smooth and secure retirement.

  • Sponsored by Hewlett Packard Enterprise

    Cyber Defense 101: Arming the Next Generation of Government Employees

    Read this issue brief to learn about the sector's most potent challenges in the new cyber landscape and how government organizations are building a robust, threat-aware infrastructure

  • Sponsored by Aquilent

    GBC Issue Brief: Cultivating Digital Services in the Federal Landscape

    Read this GBC issue brief to learn more about the current state of digital services in the government, and how key players are pushing enhancements towards a user-centric approach.


When you download a report, your information may be shared with the underwriters of that document.