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Rep. Martha McSally, R-Ariz., advised CBP to place a greater emphasis on recruiting the right talent from the get go.

One Agency Congress Actually Wants to Hire More People Is Failing in That Task

Lawmakers and advocates say staffing shortages are hurting morale at Customs and Border Protection.

Obama Threatens to Veto Bill 'Compounding' IRS Budget Cuts

Administration also expresses strong opposition to measures limiting IRS bonuses and prohibiting the agency from hiring tax delinquents or rehiring misbehaving employees.

Obama Administration’s New Performance Grade: Improved, But Work Remains

The worst ratings related to cutting programs, practices or policies that aren't working.

150 Years Ago, a Renowned Philosopher Called Busyness the Sign of an Unhappy Person

“Of all ridiculous things the most ridiculous seems to me, to be busy," Kierkegaard wrote.

How Poor Communication Fosters Distrust in Government

If federal operations seem opaque to the public, it’s often by design.

Elizabeth Warren's Bill Aims to Make Taxes Less Awful

A new bill in the Senate would let the IRS provide taxpayers with pre-filled forms. Naturally, tax-software companies oppose it.

Benchmarking: A Practical Guide for Federal Agencies

Streamlining mission-support functions has the potential to transform agency operations.

Amanda Bennett, the new director of Voice of America

VOA Swears in Pulitzer Winner as New Director After Yearlong Vacancy

Veteran journalist Amanda Bennett also has overseas experience.

The Science of Keeping Your Cool Around Co-Workers Causing You Stress

When it comes to work stress, the best thing you can do is pretend you’re someone else.

The IRS Warns U.S. Taxpayers: Confess Before We Get to the Panama Papers

“People hiding assets offshore should recognize the continued changes and progress in the international tax arena,” the IRS said in a statement.