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Agency contact centers win praise

The centers, which respond to inquiries from the public by phone, mail and e-mail, are an “overlooked success story,” according to study by federal contractor.

Report: Border Patrol overlooked managers in kickback scheme

Lower-level agents punished after whistleblower allegations, but Office of Special Counsel says higher-ups escaped scrutiny.

Costs to classify information continue to rise

Government spending on classification activities reached record levels in 2004, report shows.

IRS to shut 68 customer service centers

Decision to close taxpayer assistance offices in October will eliminate 430 jobs.

House panel authorizes State Department funding

Bill includes $1.5 billion for embassy security and construction overseas.

Bye-Bye, Captain

Lately, the Navy is more likely to dismiss officers for misbehavior than poor job performance.

GSA weighs creating new business units, splitting schedules program

Critics say plan is based on a potentially dangerous business model.

OSC chief defends management of agency

Lawmakers question head of Office of Special Counsel on efforts to transfer employees and cut agency’s backlog of whistleblower complaints.

Treasury watchdogs challenge decision to close IRS assistance centers

They say the IRS' approach is based on the assumption that taxpayers who need personal services will easily get them electronically.

Managing Calls

GSA wants to set the bar for customer service standards.