The centers, which respond to inquiries from the public by phone, mail and e-mail, are an “overlooked success story,” according to study by federal contractor.
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Lower-level agents punished after whistleblower allegations, but Office of Special Counsel says higher-ups escaped scrutiny.
Government spending on classification activities reached record levels in 2004, report shows.
Decision to close taxpayer assistance offices in October will eliminate 430 jobs.
Bill includes $1.5 billion for embassy security and construction overseas.
Lately, the Navy is more likely to dismiss officers for misbehavior than poor job performance.
Critics say plan is based on a potentially dangerous business model.
Lawmakers question head of Office of Special Counsel on efforts to transfer employees and cut agency’s backlog of whistleblower complaints.
They say the IRS' approach is based on the assumption that taxpayers who need personal services will easily get them electronically.
GSA wants to set the bar for customer service standards.