Reviews conducted by chief information officers to certify information collected from the public are generally "pro forma" exercises, GAO official testifies.
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Transformation agency officials say missed milestones were anticipated and will be addressed by the end of the fiscal year.
Claims from last year’s hurricanes could total $23 billion -- much more than total payments since program was created in 1968.
But winning proposal involved downsizing from 80 to 66 positions in grants management support services.
Agencies face reporting difficulties for state-administered program, HHS official tells lawmakers.
Contact centers require more oversight, and could benefit from governmentwide data collection, report says.
Blueprint would boost discretionary spending about 3.6 percent over this year, with the bulk of the increase going toward defense.
Simplified plan focuses on decreasing wait-time for agency services.
Gale Norton says she will take a break and then return to the private sector.
Contractors will be subject to strict background, training and operating guidelines, agency says.